This policy applies to personal information collected through our website, enquiries and bookings.
1. Who we are
Once in a Bal-loon is an independent balloon styling and event décor business operated by Elysia John-Jules and based in Bracknell, Berkshire. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, make an enquiry or book our services.
2. Information we may collect
We may collect information that you provide directly to us, including your name, email address, telephone number, event date, event type, venue or location, approximate budget, details about your event, inspiration images and any other information you choose to include in an enquiry. If you make a booking, we may also keep information needed to administer the booking, payments, venue access, delivery, installation and collection arrangements.
3. How we use your information
We use personal information where reasonably necessary to respond to enquiries, prepare quotations, communicate about designs and bookings, provide our services, arrange delivery, installation or collection, maintain business and accounting records, handle complaints and meet legal, tax, insurance or regulatory obligations. We do not sell your personal information.
4. Website enquiry forms
Our website may use a third-party form service, such as Formspree, to securely transmit enquiry information submitted through the website to us. Information submitted through the form may therefore be processed by that service in order to deliver your enquiry.
5. Sharing information
We may share personal information with trusted service providers or professional advisers where this is reasonably necessary to operate the business or fulfil a booking. This may include website and form providers, accounting services, payment or banking services, and suppliers or hire providers where information is needed to fulfil a specific booking. We will only share information that is reasonably necessary for the relevant purpose.
6. Photographs and event content
We may photograph or film our balloon installations and event décor for our portfolio, website, social media and other marketing. If you would prefer us not to share identifiable images from your event, please tell us before installation. We take reasonable care when using images that may include identifiable guests.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and insurance requirements. Different types of records may therefore be retained for different periods.
8. Keeping information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access to business records and accounts is restricted where reasonably practicable.
9. Cookies and website analytics
Our website may use essential cookies needed for the website to function. If analytics, advertising or other non-essential cookies are added, appropriate information and choices should be provided to website visitors where required.
10. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including rights to ask for access to your information, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain processing and data portability. These rights are subject to legal conditions and exceptions.
11. Contacting us about your information
If you have a question about this Privacy Policy or how your personal information is handled, please contact Once in a Bal-loon at onceinabal-loon@outlook.com.
12. Complaints
If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the matter. You also have the right to raise a concern with the UK Information Commissioner’s Office where applicable.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements. The latest version will be published on our website.